Associate Customer Service Supervisor

Team Leader

The primary focus of this position is to provide support, training, and work direction to team members. The Associate Customer Service Supervisor – Team Leader – monitors the team and individual performance and reviews areas that need improvement.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Supports supervisor in helping manage day-to-day activities of Customer Service Group

• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team

• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams

• Creates and maintains scheduled and key performance indicators for the Customer Service Groups

• Troubleshoots systems when issues arise

• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to

• Provide training and support for new and existing employees

• Demonstrates knowledge of complex scenarios related to the order-to-cash process

• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

Minimum Qualifications:

• Associate's, Bachelor's, or higher education degree completed or in process

• 3-5 years customer service or business-related experience required

• 1-3 years of people leadership experience

• Strong analytical skills

• Experience with Microsoft Office Suite software (Excel, Word, and Outlook)

• Excellent problem solving, investigation and troubleshooting skills

• Ability to work independently in a fast-paced environment

• No Immigration Sponsorship Available

• Internal Associates applying to this role must currently work within the North America Customer Service department

Preferred Qualifications:

• Bachelor's degree

• 3-5 years Ecolab experience, preferably with customer service

• SAP experience

• Must be able to work successfully in a highly structured environment

• Strong oral and written communication skills

• Ability to interact professionally with others in a multi-division environment

• Critical attention to detail and highly dependable

• Ability to prioritize workflow while utilizing strong time management skills

• Ability to handle multiple tasks at once

• Ability to exercise good judgment in decision making