Implementation Consultant

Implementation Consultant

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

The Implementation Consultant at eClinical Solutions is responsible for liaising with our clients and internal stakeholders to align our client's clinical data strategy to tools and functionality within elluminate. The Implementation Consultant is a savvy pharmaceutical/biotech/CRO professional with advanced experience in the handling, cleansing or analysis of clinical data. The Implementation Consultant has excellent organization skills and is a creative solution-oriented individual. The Implementation Consultant has experience with the delivery of technical products and exhibits prowess with analytic data review tools.

Key tasks and responsibilities include:

• Participate in elluminate implementations by providing business process and product best practices consulting services to support the technical and project management team members.
• Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients' elluminate environment and expectations.
• Consult in a post-implementation capacity to measure and drive increase in the ROI customers receive from elluminate.
• Steer productive elluminate implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support.
• Align client clinical data review objectives to functionality in elluminate and deliver gap analysis where applicable.
• Collaborate with technical, engineering, product, and project management team members to develop new/enhanced product offerings in alignment with client objectives. Draft specifications and prototypes as needed.
• Configure elluminate software to meet the client requirements.
• Support elluminate training team in preparation of course materials and delivery of courses.
• Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations.
• Collaborate with Marketing to develop client specific case studies and share client success.
• Participate in development of new processes, best practices, and recommend improvements to all procedures to ensure optimal level of client satisfaction.
• Ensure compliance with eClinical Solutions and industry quality standards, guidelines, and procedures.
• Other duties as assigned.

Education & Experience:

• Four-year college degree or higher preferred, analytic discipline a plus and/or equivalent work experience preferred.
• Experience in a software development environment is preferred.
• 5+ years' experience in Pharmaceutical/Biotechnology/CRO preferred.

Professional Skills:

• Ability to think logically to solve complex problems.
• Excellent verbal and written communication skills, organizational and time management skills.
• Prior management and delivery of technical projects in a professional services environment is a plus.
• Self-motivating, able to assume responsibility and work autonomously in a professional manner.

Technical Skills:

• Excellent knowledge of English.
• Excellent knowledge of the drug development process and clinical trial execution as they relate to data collection, management, analytics and reporting.
• Solid understanding of database concepts and ability to use data to optimize reporting, data mapping and programming.
• Solid analytical and technical skills and experience with analytic software applications (i.e. Spotfire, J-Review, Qlik, Tableau).
• Proficiency in Microsoft Office Applications, specifically MS Project Excel, Visio, PowerPoint, Word.
• Proficiency with clinical data review and analytics solutions required.