IT Service Desk Analyst

IT Service Desk Analyst

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

IT Service Desk Analyst

Ebury São Paulo Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented IT Service Desk Analyst to work in a department that is responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

What you will do as an IT Service Desk Analyst:

The post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. There is an expected regular amount of travelling to remote offices, sometimes at short notice.

• Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices;
• Provide local and remote desktop support to 1800+ users in 43 offices globally;
• Setting up and configuring new laptops and desktops;
• Assisting with on/offboarding process in accordance with HR & IT requirements and procedures;
• Provide IT-based training to internal end users;
• Completing internal user moves;
• Creating purchase requisitions for IT hardware/software;
• Undertake small to medium-sized IT projects as instructed to;
• Prepare documentation where appropriate;
• Provide assistance and support to colleagues in IT-related matters;
• Ensure that a high level of customer service and support is provided to all internal and external customers at all times.

What you'll need:

• Advanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS;
• Intermediate understanding of networking and cloud technologies;
• Google Workspace applications and products;
• VoIP technologies;
• MS Office;
• Advanced level of English

Nice to have:

• ITIL

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• São Paulo Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech?