Customer Operations Specialist - Remote Eligible

About The Team And The Role

Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists to be the voice of the company with our customers and have the opportunity to put your thumbprint on Caramel support. Successful candidates will bring great work ethic and energy, with a consistent track record of identifying customer needs and successfully implementing solutions.

What You Will Accomplish

Devote yourself to ensuring customer satisfaction

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

Thoroughly answer customer inquiries and problems over email

Provide timely, empathetic support to customers through our Genesys Cloud system, handling incoming emails with care and making some outbound calls as needed

Build strong feedback loops between customers and internal teams to continually improve customer experiences

Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What You Will Bring

2+ years of technology customer support experience with exceptional customer service skills

Technology or automotive industries experience

Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

Bachelor's degree or equivalent a plus

Where & When You Will Work

Remote from the US, based in Pacific or Mountain or Eastern time zones

Schedule Options:

Monday - Friday 6:00am-2:30pm PST

Monday - Friday 9:30am-6:00pm PST

Thursday - Monday 7:30am - 4:00pm PST

The base pay range for this position is expected in the range below:

$32,400 - $57,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.