Account Manager (m/w/d) - Remote - Remote Eligible

Account Manager

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As an Account Manager, you are responsible for our highest revenue and strategically important sellers on eBay. Your focus is on building long-term relationships with your customers and proactively promoting growth. You create customized business plans so that all sellers you support can achieve their growth goals on eBay.de. You are the point of contact for all questions your customers have, conduct business reviews, and support them in all areas of trading on eBay. You are successful in the position of Account Manager if you consistently pursue your goals, enjoy working independently in a very dynamic and constantly changing environment, and convince our sellers through a partnership-oriented and service-oriented communication. It is also important that you engage in detail with the business of your customers and understand their needs. Your tasks:

• Your goal is the growth of your customers. You support our business sellers with all eBay-specific inquiries, including logistical issues.
• You are reachable for your customers by phone and email and also support them personally on site.
• You build sustainable, long-term relationships with the sellers you manage.
• You continuously analyze the use of our products and the performance of your customers and derive suitable measures from the findings.
• You not only answer questions but are also responsible for ensuring that our eBay sellers receive a first-class customer service experience by finding solutions to their challenges.
• You have a deep understanding of customer needs and have an eye for potential improvements.
• You are pro-active, develop solution approaches for possible obstacles and discuss them continuously with your customers – always with the result in mind.
• You are a professional at offering our customers products or programs that support them. You actively approach them and convince them.
• Best practice sharing is very important to us! You are used to sharing your knowledge with customers and colleagues.

What you bring:

• You are enthusiastic about eBay and have an interest in e-commerce.
• You have already gained extensive experience in the field of customer service & customer relationship management.
• You have sales experience in a fast-paced, goal-oriented environment and enjoy up- and cross-selling various products.
• You are used to working focused on goals.
• You have a high level of persuasiveness when selling solutions, even in situations where there are different opinions and positions.
• You have excellent communication and negotiation skills. You have various communication styles to effectively manage and conduct conversations, resolve conflicts, and influence the outcome.
• You work solution-oriented and approach challenges thoughtfully and sensibly.
• You possess a high level of flexibility, team spirit, and independence.
• You speak fluent German (native level) and have very good knowledge of the English language.

eBay Culture We care about people. We are very diverse and have built a real culture that you can fully contribute to. We offer our employees mentoring and continuous coaching. We promote a culture of listening, learning, and growth. Our dynamic, fast-paced environment is constantly evolving, making eBay an exciting workplace. What do we offer our employees?

• An open, positive, and energetic team
• Flexible workplace design: You choose between hybrid model and home office
• Annual bonus plan
• Modern eBay campus just 25 minutes from S-Bahn station Charlottenburg and free shuttle service from S-Bahn station Wannsee
• 28 days of vacation
• Health and development offers
• Life insurance
• Pension plan
• Subsidized canteen with high-quality cuisine
• Free fitness studio – including course offer and bike rental
• Free fruits, water, coffee, tea, and fruit juices