IT Help Desk Representative I

IT Help Desk Representative

We are seeking a motivated IT Help Desk Representative. This role provides first-level technical assistance to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment. This is an excellent opportunity for someone beginning their IT career to gain hands-on experience across a variety of systems and technologies.

Key Responsibilities

• Respond to and resolve technical support requests from employees regarding computer hardware, software, and peripheral devices.
• Document all support requests and resolutions in our ticketing system.
• Configure and deploy new computers for employees, including installing required software and applications.
• Set up user accounts, email access, and network permissions.
• Ensure all new equipment meets company standards and security requirements.
• Assist with routine server maintenance tasks under supervision.
• Support network connectivity issues and basic troubleshooting.
• Help maintain inventory of IT equipment and supplies.
• Handle miscellaneous technology requests that arise during daily operations.
• Collaborate with the Director of IT on various projects and initiatives.
• Participate in IT department planning and improvement efforts.
• Complete other duties and assignments as required.

Required Skills & Qualifications

• Strong customer service skills, including clear verbal and written communication with ability to explain technical concepts to non-technical users.
• Proven ability to manage multiple priorities under strict deadlines.
• Excellent organizational, collaboration, and interpersonal skills.
• Strong critical thinking and analytical skills for issue triage.
• Basic understanding of Windows operating systems and common business applications.
• Ability to work both independently and in a team environment.
• Ability to lift and move computer equipment (up to 50 lbs.)

All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization.

Who Are We?

eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we're always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.

We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don't take ourselves too seriously. I mean, we do have a bacon strip mascot.