Customer Service - Expeditor

Expeditor

An expeditor is responsible for facilitating the flow of work and materials to and from various work sites or departments as quickly as possible. This person will examine production and work order assignments to ensure compliance with production plans. This may include liaising with department supervisors to establish work progress. Main responsibilities include tracking orders, handling delivery delays, coordinating shipping, and ensuring that all orders have been shipped out.

Responsibilities:

1. Enter production schedule based on shipping dates and instructions from Shipping Manager and Production Manager.
2. Work with customer service to coordinate the timing and means of delivery
3. Make changes to production units based on feedback from Customer Service.
4. Handle any issues related to shipping delays.
5. Find solutions to errors, and other problems as they arise.
6. Work with various departments to determine the quantity and units required.
7. Keep track of all inventories of units on hand.
8. Review and track all order due dates.
9. Track orders from placement through delivery.
10. Ensure that units are transferred to each department in a timely manner.
11. Print and distribute scheduled production work orders and reports.
12. Performs other clerical duties.

Characteristics and skills:

• Solid mathematical skills.
• Basic computer skills
• Understanding of the product being procured
• Good mechanical aptitude
• Some experience in a manufacturing or delivery setting
• Excellent communication skills.
• Ability to collaborate with many different teams.
• Excellent planning skills, organizational skills, and attention to detail.
• Problem-solving skills.

Educational and other requirements:

• High school diploma or equivalent required; college coursework or other formal training in related field preferred.
• At least two years of related experience required.
• Must have a passion for safety, workplace organization and continuous improvement.