Customer Support Representative - Italian Speaker

Job Title

The primary function is to provide commercial support for a portfolio of customers in a project business.

Responsibilities include:

• Interfacing with customers and internal parties via email, phone, chat and case management tool.
• Handling inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies.
• Complaint handling.
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project.
• Handling a variety of pre-sales or post-sales service functions.
• Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolving problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines.
• Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships.

Qualifications

• Bachelor's degree (BSC/BA)
• 1-3 years experience in Customer Support

Skills

• English language knowledge minimum B2 level, very strong and fluent Italian language (C1)
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

What We Can Offer To You

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions