Customer Service Representative

Customer Service Representative

Eaton's North American Sales division is currently seeking a Customer Service Representative. This is a hybrid role located at our Ellisville, MO facility.

What You'll Do:

The Customer Service Representative (CSR) is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information. This role will manage customer orders, including order entry, order changes, expediting orders and shipments with operations. The CSR will also be responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information.

In this role you will:

• Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations
• Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations
• Accepts and processes written and verbal orders, following established business rules
• Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry
• Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
• Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Minimum 1 year of work experience in a customer facing role (may include internships).
• No relocation assistance will be provided for candidates that reside outside a 50-mile radius of Ellisville, MO. Only candidates currently within a 50-mile radius of Ellisville, MO will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• SAP Experience
• Understanding of Sales and Marketing strategies, as well as business unit goals
• Data entry skills, including proofreading, MS Word and Excel.

Skills:

Position Criteria:

• Team-oriented problem-solving skills and corrective action methodology.
• Negotiation and conflict management skills; professional presence
• Out-of-the-box thinking

The expected annual salary range for this role is $56000 - $83000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.