Client Services Senior Manager

Job Title

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

Key Accountabilities

This role is responsible for ensuring timely and controlled coordination of an onboarding project with the following focus:

• Life Partnership distribution onboarding, and
• Transitions & operational readiness coordination, including dependencies with Project Optimus and middle-office transformation.

Life Partnership Distribution Coordination

• Act as the primary project interface for Life Partnership distribution onboarding, working closely with Client and Project Manager.
• Review and complete the necessary documentation such as agreements, operating memorandum and KYC.
• Ensure alignment of portfolio structures, product setup, reporting expectations, and onboarding timelines with Client requirements.
• Coordinate across internal stakeholders including:
• Investments
• Transitions & Operations
• Legal & Compliance
• Finance, Risk, Performance & Analytics
• Coordinate with external stakeholders such as client, custodians, brokers, legal advisors, and regulators where required.
• Participate in Project working group meetings alongside with Project Manager, ensuring clear actions, owners, and follow-ups.
• With the support of the Project Manager, maintain a clear view of delivery risks, resourcing constraints, and regulatory dependencies, escalating issues proactively.
• Co-ordinate and work closely with Project Manager to provide inputs in preparation of project materials for client / senior management updates where required.
• Ensure documentation, decisions, and approvals are properly tracked and aligned with internal governance expectations.

Transitions & Operational Readiness Management

• Prepare and submit account opening forms to custodian and transfer agent
• Responsible for onboarding of brokers and counterparties and facilitate KYC and Due Diligence conducted by counterparties
• Coordinate the review and execution of agreement i.e. ISDA/CSA
• Perform account maintenance activities (i.e. brokerage/fee commission tables, broker/Counterparty tables within the trading system)

Experience / Qualifications

• At least 5 years of working experience in asset management
• Proactive, result and client oriented
• A team player who can also work independently, hands on, showing entrepreneurship
• Highly organised, structured, and delivery-focused Excellent interpersonal skills and verbal/written communication.
• Proactive, resilient, and able to escalate constructively when required
• Able to work in a fast-paced environment
• University Degree or equivalent professional qualifications

Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.