Client Services Assistant Manager

Job Title

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

Key Accountabilities

• Track & follow up on distributors' response on the side letter.
• Manage & close out the comments from distributors on the side letter along with other key internal stakeholders.
• Liaise with vendor to set up the KPI & KYD questionnaire solution. Perform testing on solution. Implement the KPI & KYD solution with vendor by the stipulated timeline.
• Provide user training.
• Provide regular progress updates to working group.

In addition, it is expected that this role will also help out with any BAU tasks assigned from time to time in the following areas:

• Client Take on, transition & termination
• Client Reporting Governance
• Maintenance and update of Legal documents
• Client Queries and meetings
• KYC Due Diligence
• Others

Experience / Qualifications

• At least 3 years of relevant experience, in supporting an institutional and intermediary client services role, either at an asset manager or a top tier bank.
• Good knowledge of the asset management industry and the operating business model of an asset manager highly desirable.
• Good understanding of financial products and funds management industry.
• Good business level communication skills both written and verbal including report writing skills.
• Strong time management and prioritization skills.
• Ability to work well under pressure.
• Accuracy and attention to detail including delivering reports and documentation to a very high standard.
• Highly proficient with Microsoft applications.
• At ease to interact with external and internal stakeholders, including senior management, consultants, service providers, investment and sales teams, in a multi-cultural environment.
• Strong team player, but needs to be able to work autonomously on projects and deliverables around and of varying seniority.
• Be independent and resourceful in other words, a self-starter.

Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.