Customer Success Specialist

Customer Success Specialist

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We're a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.

The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.

Responsibilities include:

• Managing assigned customer accounts from onboarding through renewal
• Conducting proactive outreach via phone, email, and virtual meetings
• Driving product adoption and ensuring customers are using key features
• Monitoring account health and escalating churn risks early
• Responding to customer inquiries and coordinating issue resolution
• Working closely with Sales, Technical Support, and Product teams
• Maintaining accurate CRM documentation and account records
• Following established processes and meeting team KPIs
• Supporting renewal and expansion conversations
• Participating in ongoing product and process training