Client Service Implementation Specialist

Client Service Implementation Specialist

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world's first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

We are seeking a personable and passionate Client Service Implementation Specialist to join our growing team. This is a coordinator role responsible for order fulfillment & ensuring customers are delighted with their initial experience. Performance in the role is measured by speed & quality of install while maintaining high level of customer satisfaction during the Installation stage.

Responsibilities

• Oversee the implementation stage for new orders while ensuring a positive customer experience
• Ensure customers are properly onboarded & adequately educated on EarthCam services
• Engage assigned customers proactively, set proper expectations, & maintain a regular cadence of communication in regards to delivery of EarthCam services
• Develop & Maintain Implementation Plans & regularly communicate order status
• Publish Weekly Status Reports to Upper Management for customers with recurring orders/projects
• Partner with Sales to support expanding customers & lead on complex orders
• Follow standard processes and procedures and adhere to Team KPI's (Key Performance Indicators) around customer satisfaction & speed to install
• Act as the internal advocate for customers, ensure matters are quickly addressed
• All other tasks assigned by supervisor while providing regular updates proactively