Product Associate - Customer Support - Remote Eligible

Product Associate

The Product Associate will work with automotive dealership Service Managers and other dealership personnel via phone and email on our proprietary reporting software. This position will directly support, maintain, and develop accounts. This is an in office - Richardson, TX role, or could be remote for the right candidate.

Qualified Candidates Need:

• Professional verbal and written communication skills, the ability to type 30 wpm and be well organized
• Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on diverse types of computer programs
• 1-2 years dealership service department experience or automotive industry experience preferred, but not required
• Ability to multi-task with detail and goal-oriented work methodology
• Analytical skills with knowledge of measurement processes
• Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
• Strong customer service, verbal and written communication, and interpersonal skills
• Ability to adapt to each individual call and handle customer calls efficiently and effectively

Essential duties and responsibilities:

• Develop in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the technical needs and set proper expectations of the customers' requests
• Complete assigned tasks generated from Internal and External Customers with incoming requests, through phone, email, and SugarCRM, within specified goal times. Complete all requests with high accuracy by gathering enough information using consultative questions to understand the requestors request.
• Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner.
• Be first line of investigation for issues; document, research and resolve issues using all resources, or re-assign to appropriate person and follow up until resolved
• Actively work to increase usage for all existing customers
• Follow processes and instructions given verbally or through documentation
• Other duties and special projects assigned or approved by Operations Support Manager.

In Return for Your Expertise, You Will Receive:

• Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO.
• Home office setup support for remote employees.
• A welcome "swag bag" with branded clothing as an official welcome to the team.
• The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 5 core values:
• Success Driven – We strive for excellence with continuous improvement and grit.
• Delivering Results – We deliver a high quality of work, and we don't confuse effort with results.
• Sense of Urgency – We know our priorities and take decisive action.
• Accountability – We take extreme ownership and deal with the consequences of our actions.
• Positive Attitude – We have a positive mindset, and we enjoy what we do.

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply. Compensation Range: $18-21/hr