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Service Desk Specialist - Remote Eligible
Provide technical support and training for end users on basic IT tools and systems
Cebu City, Philippines
Junior
2 weeks ago
Dynata
A global online market research firm specializing in data collection and analytics for consumer and business insights.
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IT Support Specialist
Responsibilities
- Resolve computer, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance. Log and track requests using Service Desk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
- Install, document, take inventory, maintain, and troubleshoot all information technology assets.
- Create and delete user accounts, enforce security and compliance rules to employees and nonemployees regarding passwords and access to computer systems.
- Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
- Has consistently met SLA's YOY
Experience
- 1-3 years of experience
Knowledge & Skill
- Good knowledge of all front line systems employees use and have the ability to support.
Service Desk Specialist - Remote Eligible
Philippines (Cebu), , Philippines
Philippines (Cebu)
Technical Support
About Dynata
A global online market research firm specializing in data collection and analytics for consumer and business insights.