Customer Success Specialist

Customer Success Specialist

The Customer Success Specialist is a key support role responsible for the daily operational management of customer accounts. The position focuses on pricing maintenance, offer preparation, coordination across internal teams, and ensuring a smooth end-to-end customer experience. Acting as a central interface between customers and internal stakeholders, the Customer Success Specialist enables efficient account execution and supports Account Managers in achieving commercial objectives. The Customer Success Professional is responsible for providing support for the key accounts and manage the tiers that support customers on designated programs They will enable excellence and consistency in overall customer support and responsiveness.

General Responsibilities

• Develops strong and effective internal and external relationships • Key participant in development and submittal of customer quotations for assigned tiers following defined process • Communicates directly with customers on assigned responsibilities and tasks • Collaborates on the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items • Organizes the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies • Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concerns

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Key Responsibilities

Account & Pricing Management Maintain and update customer pricing, price agreements, and ongoing price maintenance activities. Support pricing renegotiations, claims, and corrections in close cooperation with Finance and Pricing teams. Ensure accuracy and consistency of commercial data across systems and customer-facing platforms. Offer & Deal Support Prepare customer offers and quotations, coordinating terms and conditions internally with relevant Sensata teams. Support Account Managers in deal implementation, contract-related activities, and commercial follow-ups. Assist with change management related to pricing, agreements, and customer requirements. Cross-Functional Coordination Act as a bridge between all Sensata internal departments. Ensure smooth information flow and fast resolution of customer-related topics and escalations. Coordinate internal alignment to ensure timely and accurate responses to customer requests. Customer Experience & Daily Support Serve as a key point of contact for day-to-day customer requests, ensuring professional and timely communication. Manage customer B2B portals, ensuring data accuracy and compliance with customer requirements. Support continuous improvement initiatives aimed at enhancing customer satisfaction and account efficiency. Process Improvement & Account Strategy Contribute to improving daily account operations by identifying gaps, inefficiencies, and improvement opportunities. Support Account Managers in developing effective cooperation strategies. Help establish structured ways of working to improve transparency, tracking, and execution across accounts.

Key Skills & Competencies

Strong organizational and coordination skills with attention to detail Ability to manage multiple priorities and work cross-functionally Customer-focused mindset with strong communication skills Commercial awareness and basic understanding of pricing and contracts Proactive, solution-oriented, and collaborative approach

Position Impact

The Customer Success Specialist plays a critical role in ensuring operational excellence across customer accounts, enabling Account Managers to focus on strategic growth while ensuring customers receive timely, accurate, and high-quality support.