Service Desk Agent

Job Posting

Job Description:

Essential Job Functions:

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to account Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• Adhere to all DXC Policies & Procedures – Including Security and SOBC

Basic Qualifications:

• Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
• Ability to communicate at all levels, both technically and non-technically
• Professional & confident
• Good time management skills
• Excellent communication (written and oral) and listening skills
• Ability to perform well as part of a team under direct supervision
• Strong customer focus with prior experience in a customer service role
• Strong interpersonal skills
• Analytical and diagnostic skills
• Desire to work in a rapidly changing environment
• Demonstrated ability to prioritize tasks and work under pressure
• Demonstrated ability to actively participate and work within a team
• Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
• Ability to comprehend and uphold DXC Policies and Procedures
• Adherence to 24 X 7 roster

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.