Customer Service Leader - Japan

Japan Customer Service Leader

Japan is one of our most dynamic, customer-focused markets – and we’re looking for someone who can help share what service excellence looks like tomorrow. As the Japan Customer Service Leader, you won’t just run operations. You’ll elevate how we support customers, simplify processes, and bring clarity and confidence to every interaction.

What you will lead:

• A dedicated CS team supporting customers, orders, and daily operations
• Cross-functional collaboration with business, logistics, sales, and global teams
• Service improvements that make life easier for customers and for the team
• Insights and decisions that share how we work and grow in Japan

What You Bring:

• A passion for customers and service excellence
• Confidence navigating priorities with calm, logic, and empathy
• Experience in operations, customer service, supply chain, or similar fields
• A mindset that embraces learning, collaboration, and continuous improvement

What This Role Matters:

Customer Service is often the first and last touchpoint with our customers. Your leadership will share how they remember us. You will help create a space where the team feels proud of the work they do – and customers feel confident choosing us again and again.

Requirement:

• Deep knowledge on Order-to cash
• People leader experience – developing people
• Communication skills with internal & external customers
• Confidence in handling escalations with professionalism
• Proactive problem-solving and root-cause mindset
• Ability to build trusted relationship internally and externally
• Multilingual ability: Japanese + English
• Experience with chemical B2B environment (preferred)
• Previous participation in project such as process improvement and service transformation (preferred)
• Data literacy – able to read numbers, understand KPIs, and take-action based on trends. (preferred)

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.