V104 - Intake Specialist | Client Services Intake Representative - Remote Eligible

Intake Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Join Job Duck as an Intake Specialist and become the first point of contact for potential clients seeking immigration legal services. In this role, you will handle incoming calls, schedule appointments, and guide prospects through the intake process with professionalism and empathy. Your ability to actively listen, communicate clearly, and build trust will directly impact client conversion and overall business growth. If you thrive in a fast-paced environment, enjoy helping people, and are detail-oriented with strong follow-up skills, this position is for you.

Salary Range: 1,150 to 1,220 USD

Responsibilities include, but are not limited to:

• Answer all incoming calls promptly and professionally
• Schedule new appointments using Google Calendar
• Convert leads into clients through effective communication and follow-up
• Proactively inform clients about the fee
• Collect payments via provided link
• Maintain a high level of customer service and professionalism
• Prepare and submit daily reports using Google Sheets
• Track pipeline and intake progress accurately

Requirements:

• Time Zone: EST (New Jersey)
• Practice Area: Immigration Law
• Software/Tools: Google Suite (Docs, Sheets, Calendar), VOIP: Verizon Business, CRM: NA (future implementation possible)
• Language Requirement: Spanish (mandatory)
• Working Hours: Monday–Friday, full-time

Required Skills

• Sales and client conversion

• Customer service excellence

• Active listening and clear communication

• Tech-savvy and adaptable

• Detail-oriented and organized

• Ability to follow up consistently

• Comfortable speaking with clients in Spanish and English

Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages: English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.