Customer Service & Lead Generation Executive

Customer Service & Lead Generation Executive

GovConnect is your one-stop partner for all government-related business services in the UAE. From setting up your company in a free zone or mainland, to handling corporate tax registration, visas, PRO services, and business relocation—we simplify the process so you can focus on growth. We proudly serve entrepreneurs, SMEs, and corporates with expert guidance and full-service execution.

Role Overview:

We are seeking a motivated and professional Customer Service & Lead Generation Executive to be the first point of contact for our potential clients. This role focuses on making outbound calls, engaging with prospects, introducing GovConnect's services, and identifying qualified leads to be handed over to the Manager for closing.

Key Responsibilities:

• Make outbound cold calls to potential clients (entrepreneurs, SMEs, corporates).
• Introduce GovConnect's services and explain the value we bring.
• Qualify leads by understanding client needs, business stage, and requirements.
• Schedule appointments and forward warm leads to the Manager for deal closure.
• Maintain accurate records of leads, calls, and conversations in the CRM system.
• Provide excellent customer service, ensuring every prospect has a professional first impression of GovConnect.
• Support the team with occasional follow-ups on client documentation or inquiries.
• Participate in social media videos and campaigns to generate leads and build brand awareness.