Customer Support Representative - Remote Eligible

Customer Support Representative

Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.

We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!

Driven Brands is looking for an outbound sales representative to join our growing team! The ideal candidate can commit to 40 hours/week and can provide open availability.

What You'll Drive:

• Call outbound to existing customers to drive repeat business
• Answer customer inquiries
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being followed and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible/adaptable to constant change
• Accurately communicate customer details to Franchisees

What You'll Bring:

• Strong communication skills (reading, writing, speaking, listening)
• Minimum 2 years of call centre experience
• Sales experiences is an asset
• Shows predominate skills in computer literacy
• Good organisation and time management skills
• Works well in a fast-paced environment
• Works well under pressure
• Experience in the automotive industry an asset (but not required)
• Bilingualism English/Spanish is an asset (but not required)

Hours of Operation Are:

• Monday-Friday: 8am-6pm

Position Location: Ontario

Compensation Range: $19.35 - $29.40

Compensation Frequency: Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.