Intern - Customer Service

Customer Service Support Role

Support the Customer Service team by assisting with customer inquiries, documenting cases, and ensuring timely follow-up across service channels (phone, email, chat). Develop service, communication, and problem-solving skills while contributing to customer satisfaction and operational efficiency.

About the Role

• Assisting the customer service team.
• Updating excel file records and ensuring accurate documentation.
• Coordinating with internal departments to help resolve customer issues promptly.
• Contributing to improving customer experience by providing timely follow ups.

Critical Relations

• First line assistance for basic inquiries and status updates
• Follow up on shipments, returns and replacements.
• Support with invoices, returns and replacements.

Requirements

Education: Business administration, industrial engineering.

• Familiarity with MS Office (Excel, Word, PowerPoint).
• Languages: Intermediate to advanced English and Spanish.

Competencies

• Attention to detail and organizational skills.
• Customer focus
• Problem solving
• Communication.

Desired Competencies

• Adaptability
• Basic data skills
• Proactive learning
• Takes initiative in tasks and seeks opportunities to contribute.

About Draslovka

In Draslovka, the art of CN chemistry has been passed on from generation to generation for more than 100 years. Draslovka is recognized as a global leader in the R&D and production of CN-based chemicals used across a wide range of sectors, including mining, agriculture, automotive, and pharmaceuticals.

Today, Draslovka has a worldwide presence, with business units in 7 territories and sales teams in more than 80 countries, enabling us to provide our clients with a robust network of expert support.

Draslovka stands on three business pillars: Mining solutions, Agricultural solutions, and Specialty Chemicals. Draslovka Mining Process Solutions provides reliable and safe support for the most significant mining operations worldwide. We also introduce highly innovative solutions, such as Glycine Leaching Technology, which is the most environmentally sustainable and cost-effective way to produce precious metals and critical minerals yet. Within Agricultural Solutions, Draslovka presents an innovative range of fumigation and agricultural products.

At Draslovka, we believe that we can create a positive impact on the environment and communities through the innovative products we create. We are committed to developing innovative products, whilst ensuring we protect the environment and our people. Our strategy rests on four core pillars guiding our efforts to improve the sustainability of our business:

• Sustainability
• The Environment
• Developing our People
• Responsibility

We believe that the only right way forward is to develop products and practices that leave our planet better than it was yesterday. That is why we are committed to producing the highest-quality products safely and efficiently. We never stop reinventing them. All this, however, would not be possible without the right team. We support every person in our organization to help them realize their full potential and lead our company forward, ensuring the next 100 years of our history.

As a member of a global team, you'll have the opportunity to travel and work with diverse cultures as you grow your skills in an inclusive, team-oriented environment. Expect a competitive salary, exposure to industry-leading professionals, and a supportive team that will help you flourish within our collaborative culture. Embark on your journey with us, where your unique talents will be valued and cultivated.