Teamleiter Customer Service (m/w/d)

Customer Service Team Leader

Are you ready to build a team and make a real impact? Then join us! With us, you get the chance to take over a customer service team in an exciting phase of change – with plenty of room for creativity, real responsibility, and a perspective all the way up to the commercial management of the location.

Your tasks

In this role, you will hold the threads of customer service together – bringing structure, clarity, and team spirit into everyday life.

You manage all operational processes of order processing (air/road/sea) and prioritize cleverly in our ERP systems.

You plan and coordinate operations in close collaboration with the warehouse, dispatch, and more.

Reclamations, damage reports, and KPI evaluations? You have them under control.

You lead and develop a team of 6 employees + trainees – from veterans to starters.

You distribute tasks fairly and meaningfully, rebuild teamwork, and ensure clear processes.

You ensure that internal and customer-related quality standards are met.

In addition to the routine, you support business reviews, audits, certifications, and take on administrative tasks.

Once a day, you dive into the daily business for an hour – so you stay close to the action.

You are the linchpin in the migration to DP-World quality management and bring your ideas into process optimization.

Your profile

You fit perfectly with us if you are approachable, can lead people, and enjoy building structures.

Commercial training – ideally logistics or forwarding, but not mandatory.

Experience in leading a team (whether in customer service, call center, back office, etc.).

You bring calm into chaos, get involved, and make pragmatic decisions.

Excel? Your friend. KPIs? No fear, you love numbers.

IT-affine – you like to try out new things and have no fear of AI and systems.

Good English skills.

Customs knowledge is a plus – but you can also learn.

You are present on site, especially in the initial phase, to get to know the team.

You provide support: from young talent to almost retired.

Others

A job that does not follow a standard pattern – but offers real development opportunities.

A lot of room for creativity: optimize processes, build structures, create team culture.

Perspective: development towards the commercial management of the location.

Flexibility: 40-hour workweek, 30 vacation days, and home office options (1–2 days).

Location with future: planned new building (approval in sight).

Attractive location: directly at the A30/A31 crossroad.

Trust-based work culture: as long as results are right, you have a lot of freedom.

Shape instead of manage: you bring your team together, establish processes, and set impulses.

Long-term stability in a global company.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to facilitate global trade and expand the possibilities for our customers and communities worldwide.

With a dedicated, diverse, and professional team of more than 111,000 employees from 159 nations in 77 countries across six continents, DP World drives trade further and faster, towards a seamless supply chain that is fit for the future.

We transform and integrate our business areas – ports and terminals, maritime services, logistics, and technology – and combine our global infrastructure with local expertise to create stronger and more efficient end-to-end solutions for the supply chain that can change the way the world trades.

In addition, we shape the future through investments in innovation. From intelligent delivery systems to automated warehouse stacks, we are at the forefront of disruptive technology and driving the sector towards better trade routes by minimizing disruptions from the factory floor to the customer’s doorstep.

DP World has the mission to cross borders and bridge the gap between all nations and cultures – not only in what we do, but also in our behavior.

We strive to create a culture where every person feels respected, supported, and empowered to reach their full potential. We believe that fostering inclusion and diversity drives innovation and growth, helping us to connect people, businesses, and societies. Free thoughts and diverse perspectives change our world, and together we can change the possible.

The DP World family includes syncreon, Imperial, and P&O.

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