Operations Account Manager Automotive (m/w/d)

Operational Account Manager

As an Operational Account Manager, you play a critical role in aligning customer requirements and expectations with DP World's capability as well as safeguarding a healthy commercial operation. You will be developing and maintaining excellent customer relationships with the assigned customer accounts at all levels in their organization. Additionally, you will closely partner with regional commercial and operational teams with whom the commercial activities in the assigned region will be planned and coordinated.

Your Responsibilities:

• Be the main contact for customers to resolve all commercial issues related to operational and administrative non-compliance matters in escalations on site levels
• Ensure the efficient flows in Contract Logistics facilities by implementing and follow up of KPI charts and business performance reports
• Support the Implementation teams to handle any new business within the account portfolios
• Configure the reporting process of goals to customers in cooperation with the Customer Solutions teams and the Senior Account Manager
• Perform root cause analysis of metrics below minimum requirements with local and regional operational and commercial management teams and follow-up internally and with the customer
• Prepare QBR materials and data and attend local and regional Quarterly Business Review (QBR) meetings
• Maintain and negotiate tariffs, rate requests considering the matrix of authority
• Ensure timely order releases from customers and prepare the invoicing
• Evaluate and/or negotiate changes in scope with the customer.

Skills and Experiences:

• Degree in Business Administration, Business Development, Logistics or equivalent
• A minimum of 3 years of relevant experience within the Contract Logistics and Freight Forwarding industry with focus on the automotive industry vertical
• Significant commercial/sales experience within Automotive OEMs and a proven track record of having consistently achieved on sales quota at relevant scales
• A proven track record in building and maintaining excellent customer relationships
• Familiarity with exposure to and working knowledge of all facets of contractual requirements
• Excellent interpersonal and communication skills with a high degree of professional integrity
• Fluency in German or Czech is mandatory

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Job Identification: 23321

Locations: Mosnov, Ostrava, Czech Republic; Leipzig, Lower Saxony, Germany

Apply Before: 06/30/2026, 12:00 AM

Job Schedule: Full time