Manager, Business Optimization & Customer Implementation LLP / 4PL (f/m/d)

Job Title

Managing and Delivering Onboarding of Customers into DP World's European LLP / 4PL Operations

Job Description

This role is responsible for managing and delivering the successful onboarding of customers into DP World's European LLP / 4PL operations. It ensures that awarded contracts are executed efficiently through structured implementation projects, clear stakeholder coordination, and strong customer engagement. Change management skills and experience is critical in any LLP / 4PL implementation and even more so for customer outsourcing their logistics function for the first time.

The position can be based in Germany, Czech Republic (Prague), Poland (Gdansk/Warsaw) or Netherlands (Rotterdam).

How you will contribute:

Customer Implementation Management

• Develop and execute implementation plans aligned to contract requirements.
• Coordinate cross-functional teams including operations, IT, commercial, and product.
• Support system integration (EDI/API) and testing to ensure smooth electronic data exchange.
• Prepare SOPs, process flows, and reporting templates for operational teams.
• Serve as the key operational contact for customers during onboarding

Project Management

• Monitor project milestones and proactively identify risks.
• Report progress to senior stakeholders and customers.
• Conduct post-implementation reviews to capture lessons learned and improvement areas.

Change Management

• Lead As-Is and To-Be process mapping workshops together with (customer) stakeholders.
• Assess change management risks and define risk mitigation plan. Drive adoption of new processes and tools.

Continuous Improvement & Optimization

• Highlight process optimization opportunities within implementation activities.
• Contribute to regional best practice sharing, and support initiatives to automate and digitize workflows.

Training and Development

• Coordinate training on customer requirements and IT systems.
• Coach Analysts and junior team members in project delivery and process management.

Your key qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
• 7–10 years of experience in logistics, freight forwarding, or supply chain, lead logistics provider / 4PL, with proven exposure to customer implementation.
• Solid project management skills with the ability to plan, execute, and monitor customer implementation projects.
• Good knowledge of EDI and API standards, protocols, and supply chain visibility applications.
• Scope management is key to ensure the designed solution gets implemented
• Strong organizational skills, with the ability to prioritize, plan, and manage multiple projects simultaneously.
• Hands-on experience in documenting processes, preparing SOPs, and ensuring operational compliance.
• Demonstrated ability to work collaboratively with commercial, operations, and IT teams.
• Excellent communication skills with the ability to engage confidently with both internal stakeholders and customers.
• Goal-oriented, team-driven, and able to coach and mentor junior team members.
• Fluent in English; other European languages an advantage.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

#LI-RK1

Job Info

• Job Identification 24640
• Posting Date 04/30/2026, 02:12 PM
• Locations Germany Prague, Czech Republic Gdansk, Northern Region, Poland Warsaw, East-Central Region, Poland Duisburg, North Rhine-Westphalia, Germany Rotterdam, Zuid-Holland, Netherlands
• Job Schedule Full time