Customer Operations Agent

Job Description

This role involves working in a busy tourist office, where you will be responsible for efficiently checking in customers and ensuring the smooth coordination of the loading process. You will communicate regularly with both customers and the ship, requiring strong teamwork and clear communication skills. The position also involves handling cash and performing accurate transactions, as well as using IT systems to support an organized and seamless check-in operation. Your direct report will be the Supervisor on duty.

Key responsibilities and duties:

• Communicate effectively with customers, colleagues and the ship loading officer to ensure smooth operations.
• Accurately handle cash and card payments via PDQ, demonstrating honesty and reliability
• Maintain excellent timekeeping- ensuring check in stations are opened on time and shifts start on time
• Work collaboratively as part of a team to support an organized system
• Using the IT systems effectively to manage check ins, remaining adaptable at times if system experience issues
• To board and disembark foot passengers using Company Vehicles subject to holding the relevant licence, and in accordance with Company and legislative requirements.
• To handle initial complaints and queries from customers and provide comprehensive reports to Supervisors
• To immediately report any breaches or suspected breaches of security
• To ensure the safety of yourself and others in the carrying out of your duties.

The ideal candidate will:

• Demonstrate flexibility with working hours and rota patterns
• Have excellence attendance, be reliable and punctual
• Show strong communication skills as the first point of contact customers will have
• Be confident handling cash and PDQ Machines
• Be adaptable and willing to learn

Desirable:

• Strong interpersonal skills- with the ability to build rapport with a wide range of customers
• Problem solving ability- staying calm in busy periods and making customers feel heard with queries and complaints
• Positive, proactive attitude whilst delivering excellent customer service

If you have further questions then please reach out to the hiring manager Roy Ferguson, Senior Port Duty Manager for an informal discussion.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando

Job Info

• Job Identification 24501
• Job Category Administrative Services
• Posting Date 04/22/2026, 09:24 AM
• Locations GB
• Apply Before 05/22/2026, 12:00 AM
• Job Schedule Part time