Junior IT Onsite Techniker (wehr, Vollzeit/teilzeit, IT Support)

IT Onsite Technician

D-ploy is a company for IT and engineering solutions with branches in the entire EMEA region, including Switzerland, Germany, Czech Republic, Austria, United Kingdom, and the USA.

We are proud to offer innovative and superior services and solutions to numerous industry-leading customers. By building relationships and trusted partnerships within the IT community, we optimize the IT productivity of our customers and contribute to the success and value of the company.

We are interested in speaking with dedicated, flexible, and solution-oriented individuals who want to become part of a dynamic growing and international organization. We focus on creating value where IT is important. Join us!

We are currently looking for an IT Onsite Technician (full-time or part-time) for our team in Wehr (Baden-Württemberg). You will be working in an exciting work environment, a family-like team with a good working atmosphere and development opportunities.

Responsibilities:

• Troubleshooting and handling errors in the industrial environment (1st/2nd level support)
• Primary contact for employees with computer problems
• Development and implementation of standards in the industrial sector as well as participation in concepts for the industrial IT environment
• Resolution of software, hardware, and device problems reported by end-users
• Installation, configuration, and ongoing use of desktop hardware and software
• Support services for client standard technologies
• Basic troubleshooting of PC connection problems and network elements, including ISP circuits, firewalls, network switches, wireless devices, and telephone systems
• Escalation of service problems if necessary
• Communication with customers/end-users as needed to inform them about the progress of the disruption and notify them about upcoming changes or agreed outages
• Monitoring of network performance in terms of availability, utilization, and latency time. Taking appropriate measures to resolve throughput problems, if necessary, forwarding to the support team
• Supervision of maintenance and tracking of facilities
• Consultation and training of staff regarding computer operation and software applications