Nurse Account Manager
Dozee
Nurse Account Manager
Facilitate product installation and replacement by coordinating with the device installation team.
Manage the account handover process from the sales team and drive project implementation. Conduct daily checks for device health and resolve issues.
Create and implement clinical protocol.
Provide comprehensive on-job training for nursing staff, housekeeping personnel, and administrative teams on product usage.
Train staff on new product features and drive adoption.
Ensure new patients are on boarded through a tele-calling process with physicians.
Implement alert management protocols, including acknowledgement, validation, and escalation.
Conduct monthly patient data reviews with the nursing director.
Visit each monitored patient at least once a fortnight, updating notes on the RCM platform.
Implement and present monthly Clinical Governance Reports to facility leadership.
Attend weekly reviews and planning sessions with the Zonal Account Manager.
Ensure compliance with all required processes, including activity logging and medical notes.
Collect and report information on competitor activities within allocated accounts.
Registered Nurse (RN) or Licensed Vocational Nurse (LVN) certification required.
Strong clinical background in skilled nursing or long-term care settings.
Excellent communication and interpersonal skills.
Proficiency in healthcare technology and electronic health records.
Ability to work independently and as part of a team.
Experience with remote patient monitoring systems.
Knowledge of healthcare compliance and data protection standards.
Project management skills.