Technical Service & Development Specialist

Technical Service And Development Specialist

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

Dow Chemical Thailand Co., Ltd. is seeking a qualified candidate for the role of Technical Service And Development Specialist based in Map Ta Phut, Thailand. This position will focus on Polyurethane foam applications, encompassing both technical service and application development for Southeast Asia markets.

In this market-oriented technical capacity, responsibilities include identifying and executing customer opportunities in collaboration with commercial and marketing teams; liaising with regional and global TS&D groups for development initiatives; ensuring compliance with manufacturing standards and product stewardship during new product scale-ups; and developing or introducing solutions at targeted customers to facilitate product qualification and commercialization. The successful candidate will work in close coordination with sales, marketing, and technical colleagues across Asia Pacific and globally.

Key Responsibilities:

• Collaborate closely with the regional PU Sales team to identify the growth opportunities.
• Provide product recommendations, fine-tuning formulation for existing products relating to customer needs, and on-site trial support for identified customer opportunities.
• Troubleshooting support for customer quality complaints by working with the sales, production, supply chain and quality organization. Continually define and reduce costs associated with product performance and quality.
• Generate high-quality technical reports for development projects and write customer call reports. Conduct technical symposiums for industry meetings and at the customer sites, and to prepare technical literature/publications.
• Seamless teamwork and effective communication with sales, marketing, commercial leadership, TS&D peers, production, quality control, product stewardship, and other R&D colleagues.

Qualifications:

• Bachelor's degree or higher in Polymer Science/Material Science/Chemistry or related fields.
• New graduate - 2 years of experience in chemical industry.
• Knowledge of chemistry, thermoplastic polymers, and thermosetting polymers.
• Proficiency in both written and spoken English and Chinese is preferred.
• Thai native speaking
• Flexible with frequent travel within the territory and Southeast Asia, accounting for approximately 25-50% of the time.

Preferred skills:

• Technical Skills: Deep understanding of chemical processes, formulations, and materials. Ability to work with lab equipment, interpret chemical reactions, and apply engineering principles to develop or improve products.
• Analytical Skills: Skilled in analyzing experimental data, identifying trends, and using statistical tools (e.g., DOE, regression analysis) to optimize processes.
• Problem-Solving: Capable of troubleshooting issues in formulation, scale-up, or production. Uses root cause analysis and scientific methods to resolve technical challenges efficiently.
• Communication: Able to clearly explain complex chemical concepts to cross-functional teams, including non-technical stakeholders.
• Presentation: Comfortable presenting technical findings, project updates, and proposals to internal teams or external partners.
• Project Management: Experienced in planning and executing development projects, managing timelines, coordinating with R&D, production, and QA/QC teams, and ensuring deliverables are met.
• Self-Motivated: Takes initiative in exploring new ideas, solving problems, and driving projects forward without constant supervision.
• Customer-Focused: Understands customer needs and translates them into technical solutions. Supports customer trials and provides technical assistance when needed.
• Teamwork & Collaboration: Works effectively with colleagues across departments (e.g., R&D, manufacturing, regulatory) to achieve shared goals. Open to feedback and values diverse perspectives.
• Continuous Learning: Keeps up with the latest developments in chemical technology, materials science, and industry trends.
• Adaptability: Flexible in adopting new methods, tools, and technologies. Can quickly adjust to changes in project scope or market demands.

Relocation:

• No relocation support for this position.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.