JR. Technical Support

Job Title

Job Description

Key Responsibilities

• Client Liaison: Act as the main point of contact for clients post-project implementation, ensuring any technical issues are promptly addressed and resolved.
• Technical Support: Respond to client calls and emails, troubleshoot, diagnose, and resolve software-related issues in a timely manner.
• Software Installation & Configuration: Perform software installations, configurations, and manage client databases.
• Code Review: Participate in peer code reviews and ensure adherence to company programming standards and guidelines.
• System Integration & Maintenance: Oversee the integration of software systems, ensuring high-quality and efficient implementations.
• Documentation & Reporting: Create and maintain procedural documentation, along with generating relevant reports for clients.
• Feedback for Improvement: Provide constructive feedback to the development team to help enhance software and improve future implementations.
• Training: Conduct training sessions for clients to maximize their use of the software.
• Task Management: Manage multiple open cases efficiently and prioritize tasks to ensure completion on time.

Additional Duties: Perform any other tasks as assigned by the direct manager.

Requirements

Minimum Requirements

• Education: Bachelor's Degree in Computer Engineering, Computer Science, or a related field.
• Experience: At least 3 years of experience in a technical support or implementation-related role.
• Training & Certifications: Relevant training programs and certifications.
• Languages: Fluent in Arabic and English, both written and spoken.

Preferred Skills & Qualifications

• Healthcare IT Experience: Knowledge of Hospital Information Systems (HIS).
• ERP Systems Knowledge: Familiarity with Enterprise Resource Planning (ERP) systems.
• Technical Skills:
• Strong understanding of languages and technologies such as: HTML, CSS, .NET, SQL, C#, Angular, JavaScript, Microsoft Power BI, SSRS, and other Microsoft reporting tools, DevOps practices and tools.
• Soft Skills:
• Excellent communication and problem-solving skills.
• Strong time management and organizational abilities.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Attention to detail and a commitment to quality.