Senior Implementation Partner, In - store

Senior Implementation Partner, In-Store

Atlanta, GA; New York, NY; San Francisco, CA; Los Angeles, CA; Chicago, IL

About the Team

The Customer Success team at DoorDash supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long-term growth. Our team helps customers build stronger relationships with their guests and run more effective In-Store operations.

About the Role

As a Senior Implementation Partner, you will lead the onboarding and launch of new customers on the SevenRooms platform. You'll own the end-to-end implementations for multi-location and enterprise hospitality operators, serving as a trusted advisor from start through successful go-live and early adoption.

In this role, you will operate with autonomy, navigating ambiguity, influencing cross-functional partners, and tailoring implementation strategies to meet each customer's unique business needs. This role is ideal for someone who thrives in customer-facing work, enjoys problem-solving, and is energized by helping businesses adopt new technology.

You'll report to the Regional Lead and work cross-functionally with Sales, Customer Success, and other teams across DoorDash to ensure a seamless handoff and strong product adoption. Beyond customer delivery, Senior Implementation partners mentor peers, contribute to process improvements, and help scale best practices as the business grows.

We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.

You're Excited About This Opportunity Because You Will…

• Act as a strategic partner across departments including Sales, Product, and Customer Success. Ensure alignment on complex client objectives from pre-sale through ongoing support while leading cross-functional initiatives to optimize the implementation process.
• Take ownership of the implementation lifecycle for complex, multi-location, and high-value enterprise accounts. Develop tailored implementation strategies to meet each client's unique requirements with a focus on maximizing value, driving platform adoption, and achieving ROI.
• Take ownership of designing, organizing, and delivering comprehensive onsite training sessions for key clients. Tailor training content to address each client's specific needs, ensuring full platform adoption and alignment with their business goals.
• Lead the strategic planning, scheduling, and resource management of high-stakes implementation projects. Anticipate and manage cross-functional dependencies while proactively identifying risks and taking ownership of solutions to keep projects on track.
• Actively contribute to the onboarding and training of new team members. Share best practices, insights, and technical expertise to accelerate their development while serving as a mentor through the complexities of enterprise implementations.

We're Excited About You Because You Have…

• 4+ years of experience in customer-facing roles such as implementation, onboarding, account management or support – ideally within SaaS or hospitality
• Experience leading complex or Enterprise implementations, including multi-location or high-value customers
• Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines
• Excellent written, verbal, and presentations skills – with the ability to communicate technical concepts clearly to non-technical audiences
• A consultative, solutions-oriented mindset and experience building trusted relationships with senior customer stakeholders
• Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve
• Familiarity with tools such as Salesforce, Zoom, Smartsheet, Google or similar project management and CRM platforms