Customer Service Rep(07217) - 10200 SW Park Way

Customer Service Rep

Our customer service position is an entry level position.

General job duties for all store team members include operating all equipment, stocking ingredients from delivery area to storage, preparing product, receiving and processing telephone orders, taking inventory and completing associated paperwork, and cleaning equipment and facility approximately daily. Training is provided on the job.

Wage rates for all CSR positions are paid hourly at minimum wage -$15.95. Medical, dental, and vision insurance are available to employees who have worked at least a year and who average at least 32 hours per week. All scheduled hours are based off what employee is available for and what the store needs. All positions are part time unless otherwise stated. Every employee has the opportunity to work into full time as long as the store has the hours to accommodate and employee completes training, is reliable for shifts and communicating full time needs with manager.

Communication skills include the ability to comprehend and give correct written instructions, and the ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.

Essential functions/skills include the ability to add, subtract, multiply, and divide accurately and quickly (may use calculator), the ability to make correct monetary change, verbal, writing, and telephone skills to take and process orders, motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed, ability to enter orders using a computer keyboard or touch screen, navigational skills to read a map, locate addresses within designated delivery area, and must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work conditions include exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, in-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas, sudden changes in temperature in work area and while outside, fumes from food odors, exposure to cornmeal dust, cramped quarters including walk-in cooler, hot surfaces/tools from oven up to 500 degrees or higher, sharp edges and moving mechanical parts, and varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Temperaments include the ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Physical demands include standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks.

All your information will be kept confidential according to EEO guidelines.