Customer Service Rep(06766) - 3021 Woodland Hills

Customer Service Rep

Job duties include operating all equipment, stocking ingredients, preparing product, receiving and processing telephone orders, cleaning equipment and facility daily, taking inventory, and completing associated paperwork. Training orientation and training are provided on the job.

Communication skills include the ability to comprehend and give correct written instructions, and to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential functions/skills include the ability to add, subtract, multiply, and divide accurately and quickly (may use calculator), making correct monetary change, verbal, writing, and telephone skills to take and process orders, and motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work conditions include exposure to varying and sometimes adverse weather conditions, in-store temperatures ranging from 36 degrees in cooler to 90 degrees and above in some work areas, sudden changes in temperature, fumes from food odors, exposure to cornmeal dust, cramped quarters including walk-in cooler, hot surfaces/tools from oven up to 500 degrees or higher, sharp edges, and moving mechanical parts. Sensing includes talking and hearing on telephone, near and mid-range vision for most in-store tasks, depth perception, and ability to differentiate between hot and cold surfaces.

Temperaments include the ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical demands include standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks.