Customer Service Rep(02752) - 1506 S Main St
Domino's Pizza
Customer Service Rep
As a MBR Customer Service Representative (CSR), you are the first & sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism & optimism are vital to creating a pleasant experience for Customers. You are the face of Domino's!
Are you passionate about delivering exceptional customer service? Join our team as a Customer Service Representative at our Red Bud, United States location! We're looking for a friendly and professional individual to be the face of our company and provide outstanding support to our valued customers.
- Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner
- Process orders, returns, and exchanges while ensuring accuracy and adherence to company policies
- Maintain a thorough knowledge of our products and services to provide accurate information to customers
- Collaborate with team members to resolve complex customer issues and ensure customer satisfaction
- Handle customer complaints with empathy and work towards positive resolutions
- Maintain a clean and organized work environment
- Assist in various administrative tasks as needed
- Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
- Participate in ongoing training and development programs to enhance customer service skills
Excellent verbal and written communication skills
Strong interpersonal skills with a friendly and approachable demeanor
Ability to remain calm and professional in high-pressure situations
Proven multitasking abilities and efficient time management skills
Problem-solving skills with a customer-focused approach
Basic computer skills, including proficiency in data entry and use of customer service software
Attention to detail and accuracy in all tasks
Flexibility to work various shifts, including evenings and weekends
High school diploma or equivalent
Previous customer service experience preferred, but not required
Ability to stand for extended periods and lift up to 25 pounds occasionally