Customer Service Rep

Customer Service Rep

We're excited to welcome a Customer Service Rep to join our dynamic team in Canton, United States! As the face of our company, you'll play a crucial role in ensuring customer satisfaction through friendly, efficient, and professional service.

Job Description

Greet customers warmly and address their needs with enthusiasm and empathy

Process customer orders accurately and efficiently using our computer system

Handle monetary transactions and make correct change when necessary

Respond to customer inquiries and resolve issues in a timely, professional manner

Maintain a clean and organized work area

Collaborate with team members to ensure smooth operations during busy periods

Stay up-to-date with product knowledge and company policies

Assist with inventory management and restocking as needed

Provide feedback to management on customer trends and suggestions for improvement

Qualifications

Excellent verbal and written communication skills

Strong customer service orientation with a friendly and enthusiastic demeanor

Basic math skills and ability to handle cash transactions accurately

Proficiency in data entry and order processing using computer systems

Ability to multitask and stay organized in a fast-paced environment

Problem-solving skills to address customer concerns effectively

Patience and ability to maintain composure under pressure

Detail-oriented approach to ensure order accuracy

Flexibility to work various shifts, including evenings and weekends

Physical ability to stand for extended periods and perform light lifting

Previous customer service experience is a plus, but not required – we provide comprehensive training!

Additional Information

All your information will be kept confidential according to EEO guidelines.