Customer Service Rep (4413) - 2495 Lincoln Hiway East Unit 21
Domino's Pizza
Customer Service Rep
We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues with empathy and efficiency
- Process orders, refunds, and exchanges accurately
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update customer records in our database
- Identify and escalate complex issues to appropriate team members or management
- Provide feedback to improve customer service processes and procedures
- Meet or exceed performance metrics and quality standards
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multitask and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
Students encouraged to apply
Previous customer service experience preferred
Ability to remain calm and professional in challenging situations
Flexible schedule, including availability for evenings, weekends, and holidays as needed
All your information will be kept confidential according to EEO guidelines.