Customer Service Rep (07341)

Customer Service Rep

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

Ready to become a customer service superhero? We're on the lookout for a friendly and empathetic Customer Service Representative to join our dream team in Shelley, Idaho! As our customer's trusty sidekick, you'll swoop in to save the day, providing top-notch support and ensuring our customers are grinning from ear to ear.

• Be the voice of awesomeness! Answer customer bat-signals via phone, email, and chat faster than you can say "Holy customer satisfaction, Batman!"
• Channel your inner Sherlock Holmes to listen actively to customer concerns and crack the case with brilliant solutions (or call in backup when needed)
• Juggle orders, refunds, and exchanges with the precision of a circus performer – no dropping the ball allowed!
• Become a walking, talking encyclopedia of our products, services, and policies – impress your friends at parties!
• Play matchmaker between customers and their perfect solutions, creating long-lasting love affairs with our brand
• Chronicle your customer adventures in our CRM system – think of it as your superhero logbook
• Team up with other departments like the Avengers to tackle complex customer issues
• Crush performance metrics like a boss – think less "hold music" and more "happy dance"
• Level up your customer service skills through training – it's like XP for your career!

Qualifications

• A silver tongue and golden pen – your communication skills are so good, even {NAME} would be jealous!
• Ears like a bat and problem-solving skills that would make {NAME} proud
• Tech-savvy enough to juggle CRM platforms and Microsoft Office like a digital circus performer
• Multitasking maestro who can keep cool under pressure – you're basically a cucumber in human form
• Customer service certification? That's like having a black belt in making people smile!
• Zen master levels of patience – you could teach a sloth how to slow down
• Attitude so positive, you make rainbows jealous and enthusiasm that could power a small city
• Flexibility to work various shifts, including weekends and holidays – because customer needs don't take vacations (but don't worry, you will!)

All your information will be kept confidential according to EEO guidelines.