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Customer Service Rep (01448) 716 E. Broadway

Provide prompt, professional support to ensure customer satisfaction and issue resolution.
Louisville, Kentucky, United States
2 days ago
Domino's Pizza

Domino's Pizza

Global pizza delivery and carryout chain offering customizable pizzas, sides, and desserts ordered online, via app, or in-store.
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Customer Service Rep

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

Responsibilities include:

  • Answer incoming customer calls, emails, and chat messages promptly and professionally
  • Resolve customer inquiries, complaints, and issues with patience and a positive attitude
  • Process orders, refunds, and exchanges accurately and efficiently
  • Maintain up-to-date knowledge of products, services, and company policies
  • Collaborate with other departments to ensure customer satisfaction
  • Document customer interactions and update account information in our customer service software
  • Identify and escalate complex issues to appropriate team members or supervisors
  • Provide personalized solutions to meet individual customer needs
  • Contribute to a supportive team environment and assist colleagues when needed

Qualifications include:

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Active listening skills and the ability to empathize with customers
  • Patience and the ability to remain calm in challenging situations
  • Efficient time management and multitasking capabilities
  • Proficiency in basic computer skills and customer service software
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Customer service certifications are a plus
  • Ability to work in a fast-paced, dynamic environment
  • Team player with a positive attitude and willingness to learn

Benefits include:

  • Flexible hours
  • Competitive wages
  • Employee discount on all food items
  • Advancement opportunities
  • Paid training
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Customer Service Rep (01448) 716 E. Broadway
Louisville, Kentucky, United States
Customer Success
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About Domino's Pizza
Global pizza delivery and carryout chain offering customizable pizzas, sides, and desserts ordered online, via app, or in-store.