Csr - customer Service Representative Full - time & Part - time

CSR-Customer Service Representative Full-time & Part-time

We have pizza delivery and carryout services as well as dine-in services. We believe in taking pride in our products and service while working in a fun family environment.

Job Description

Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.

Qualifications

Must be 16 years of age or older

Possess basic math and problem solving skills

Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise

Must be cross-trained and perform other workstation duties within the restaurant as needed

Bilingual in certain markets

Non-exempt, hourly position

Job duties and responsibilities include receiving and processing telephone orders, handling sensitive and confidential customer information in a responsible manner, executing credit transactions, providing quality customer service through positive and professional interaction with customers in person or by phone, working as part of a team and assisting each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun. Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen. Stock ingredients from delivery area to storage, work area, walk-in cooler. Make food items to standard within the time frames allotted. Be able to follow instructions and product guides when making menu items.

Additional Information

Physical demands include standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks. Exposure to varying and sometimes adverse weather conditions, in-store temperatures, food odors, cornmeal dust, cramped quarters, hot surfaces/tools, sharp edges, and moving mechanical parts. Sensing includes talking and hearing on telephone, near and mid-range vision for most in-store tasks, depth perception, and ability to differentiate between hot and cold surfaces. Temperaments include the ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.