Wholesale Loan Account Manager - Remote Eligible

Loan Account Manager

Dominion Financial Wholesale (DFW) is a nationally recognized Non-QM lender dedicated to serving consumer mortgage brokers. Specializing in DSCR and alternative-qualification loan products, we provide flexible, client-focused financing solutions that help brokers grow their businesses and close more deals. We're expanding rapidly and looking for a detail-oriented Loan Account Manager to join our team and support our mission of delivering speed, service, and reliability—where brokers win.

Our Company's Core Values:

• Integrity
• Accountable & Dependable
• Team Centric
• System & Process Oriented
• Service Ethic
• Organized Efficiency - Risk Management & Compliance

Your Impact:

• Foster strong, service-driven relationships with borrowers to ensure a smooth and efficient loan experience.
• Work cross-functionally to ensure high-quality execution across all stages of the mortgage lifecycle.

In This Role You Will:

• Act as the primary contact for clients throughout the loan process, ensuring timely communication and support.
• Build and maintain strong client relationships through personalized service and proactive engagement.
• Coordinate with loan officers, underwriters, processors, and internal teams to drive loan pipeline progress.
• Monitor active loan files to ensure timely completion in accordance with internal guidelines and investor requirements.
• Review and verify accuracy of loan documents including disclosures, credit reports, income documentation, and appraisals.
• Provide status updates and address delays or issues proactively.
• Resolve client concerns and escalations professionally and efficiently.
• Maintain compliance with all applicable federal, state, and local regulations.
• Accurately log all interactions and loan-related details in internal systems.

Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field.
• 3+ years of experience in mortgage lending or financial services with direct client interaction.
• Strong working knowledge of the mortgage process, regulatory requirements, and loan documentation.
• Excellent communication skills and a customer-first mindset.
• Proficiency in Microsoft Office Suite and CRM systems (Salesforce preferred).
• Highly organized with strong attention to detail and follow-through.
• Proven ability to handle multiple accounts and resolve complex client issues independently.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off

While At Dominion You Will Enjoy:

• Company outings & social events
• Virtual events
• Companywide competitions and raffles
• Personal financial workshops
• Orioles season tickets