Customer Service Representative - Manufacturing Supply Company

Customer Service Representative

Location: St. Louis Park, MN

Compensation: $21.00–$25.00 per hour – paid weekly

Schedule: 1st Shift | Monday–Friday | Flexible Business Hours

Job Type: Contract-to-Hire (4 months) | Full-time

About the Opportunity

Doherty Staffing Solutions is hiring a Customer Service Representative for an industrial supply distributor in St. Louis Park, MN. In this role, you’ll support a growing sales team by managing orders, resolving customer issues, and ensuring smooth communication between departments. If you enjoy a fast-paced environment and problem-solving while working with customers and vendors, this could be a great fit. Read below for more information!

What You'll Do as a Customer Service Representative:

• Process purchase orders and generate quotes for products and services
• Review orders for accuracy and completeness using internal and external systems
• Communicate with customers and vendors via phone and email (inbound and outbound)
• Resolve product and order issues in collaboration with the sales team
• Provide updates on order status, lead times, and shipping details
• Identify errors and take corrective action to improve processes
• Serve as a liaison between customers, sales, and internal departments

What You Need to Bring to the Customer Service Representative role:

• Experience navigating multiple software systems

• Strong written and verbal communication skills with timely follow-up

• Knowledge of manufacturing preferred

• Ability to work independently and know when to ask questions

• Strong organizational skills with the ability to manage multiple priorities

• Attention to detail and strong critical thinking skills

• Positive attitude with flexibility to adapt to changing priorities

• Ability to build relationships with customers and team members

• Intermediate Microsoft Office skills (Excel, Outlook, Word)

Why You'll Like Working with Doherty Staffing Solutions

Enjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable. As a family-owned company with over 45 years in business, we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.