Customer Service Associate

Customer Service Associate

Bring your customer service, phone, and messaging etiquette skills to provide solutions to customers! Doherty Staffing Solutions is partnering with a consumer healthcare company in Hayward, CA. We are seeking qualified candidates for Customer Service Associate roles. Compensation for these contract opportunities is $20.00 per hour.

What you will do as a Customer Service Associate:

• Conduct outbound calls to outreach patients recently discharged from the emergency room
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transfer to appropriate departments when applicable
• Assist with administrative tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
• Document all conversations electronically on company and/or client systems
• Become an expert with company’s software solutions, including but not limited to EMR, Slack, and Five9 interactions

What you need to be a Customer Service Associate:

• A High School Diploma or GED equivalent
• 2+ years of experience in healthcare related customer support
• Experience working in a telehealth and/or a startup environment (preferred)
• Strong computer skills and are able to effectively utilize provided call scripts
• Excellent interpersonal, verbal, and written communication skills
• A high degree of patience and are detail oriented
• Ability to simultaneously speak with patients and document conversations
• Ability to work independently and also as an integral part of the patient care team
• Ability to follow instructions and standard operating procedures while adhering to standardized productivity goals
• Demonstrable customer service skills in interactions with patients, families, and staff in high-volume and stressful situations

Apply today to start enjoying weekly paychecks!

Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional details about the Customer Service Associate role, please contact our recruiting team directly at (320) 763-3121.

Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.