Customer Service Agent

Customer Service Agent Opportunity

Doherty Staffing Solutions is partnering with a leading manufacturing company located in Atlanta, GA. We are seeking candidates for Customer Service Agent roles. Compensation for this contract opportunity is $17.00 per hour. Interested? Read below for more information!

What a Customer Service Agent will do:

• Make outbound calls to individuals to encourage the return of their health screening kits
• Represent the company with professionalism, empathy, and clarity in all communications
• Handle Protected Health Information (PHI) securely and in compliance with HIPAA regulations
• Utilize the company’s CRM system and softphone application to manage call activity and record information accurately
• Troubleshoot basic technical issues independently
• Maintain a quiet, private, and distraction-free work environment to protect patient privacy
• Adhere strictly to work schedules and start each shift on time

What you need to be a Customer Service Agent:

• Proven digital literacy and ability to work independently with computer software and systems
• Strong attention to punctuality and reliability
• Ability to maintain confidentiality and meet HIPAA compliance standards
• Excellent communication and interpersonal skills, with a professional and empathetic demeanor
• Access to a private, quiet workspace free from noise or interruptions (no TV, pets, or background noise)
• Reliable internet connection and computer equipment suitable for remote work
• Commitment to upholding patient privacy and ensuring a positive patient experience

Apply now! Click APPLY NOW to complete our mobile-friendly, online application. For questions or further information about the Customer Service Agent positions, please contact our Alexandria jobs office directly at (320) 763-3121.