Customer Account Representative - Direct Hire

Customer Account Representative

Doherty Staffing Solutions is currently partnering with a leading manufacturing company located in Fargo, ND. This company is seeking candidates for a Customer Account Representative role. Compensation for this direct hire opportunity is $50,000 per year. Interested? Get more details below!

What you’ll do as a Customer Account Representative:

• Manage assigned customer accounts and serve as their primary point of contact
• Enter and review customer orders, validate pricing, and resolve discrepancies with Sales
• Proactively communicate order updates, delays, and shipping changes
• Recommend product alternatives and help configure truckloads for shipping efficiency
• Maintain customer data, order history, and documentation in Business Central, CRM, or portals
• Support quoting, price validation, and CRM opportunity tracking
• Process returns, credits, and certification requests accurately and in a timely manner
• Collaborate with Sales, Traffic, Yard, and Operations teams to align on fulfillment and delivery
• Monitor backorders and shipping dates, ensuring timely resolution
• Prepare customer insights and reporting to support account management
• Act as backup for scheduling and customer service calls when needed
• Contribute to continuous improvement initiatives and maintain safety awareness

What you need to be a Customer Account Representative:

• High school diploma required; associate or bachelor’s degree in business or marketing preferred
• 4–6 years of experience in customer service, order fulfillment, or sales support
• Strong communication and relationship-building skills
• Attention to detail, time management, and organizational ability
• Proficiency with Microsoft Office, ERP systems, and CRM tools
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative, proactive, and solutions-oriented mindset
• Familiarity with logistics, scheduling, or yard operations is a plus

What are you waiting for? Join this dynamic team today!

Click APPLY NOW to complete our mobile-friendly, online application. For questions or further information about the Customer Account Representative positions, please contact our recruitment team directly at 952-715-5043.

Company benefits include a flexible schedule, PTO, medical, dental & vision insurance, 401K, 9 paid holidays, bereavement leave, and more.