[SG] Account Manager

Account Manager

The Care Experience Team is dedicated to providing a seamless and personalized healthcare journey for every patient. We understand that navigating medical care can be complex, so we offer comprehensive support every step of the way. From scheduling appointments and answering insurance questions to assisting with pre-authorizations and letters of guarantee, our team simplifies the process, personalizes your experience, and provides expert guidance, allowing you to focus on your health while we handle the rest.

We are seeking a highly motivated and results-oriented Account Manager to join our Care Experience team in Singapore. In this role, you will manage a portfolio of clinic partners and serve as the main point of contact for assigned partners, ensuring a high level of responsiveness and proactive engagement. You will play a vital role in driving revenue growth, client retention, and identifying new opportunities within your assigned portfolio and new business. This role is based in Singapore and reports to the Manager, Business Development.

A summary of the key responsibilities are as follows:

Relationship Management

• Cultivate Enduring Partnerships: Proactively build and nurture strong, long-term relationships with key stakeholders across all levels within assigned client organizations. This involves understanding their individual roles, objectives, and challenges to foster trust and mutual respect.
• Seamless Communication & Alignment: Serve as the primary liaison between the client and the company, facilitating clear, consistent, and proactive communication. Ensure that all relevant internal and external parties are well-informed, aligned on objectives, and aware of progress and potential challenges.
• Trusted Account Stewardship: Act as a trusted account manager and strategic advisor, demonstrating a deep understanding of evolving client needs, industry trends, and competitive landscapes. Proactively identify and propose innovative solutions that deliver tangible value, optimize client outcomes, and drive their business forward.
• Strategic Client Engagement: Conduct regular, structured client meetings (both virtual and face-to-face) to conduct comprehensive performance reviews, proactively address emerging concerns, gather feedback, and collaboratively identify new opportunities for strategic growth and expansion within their organization.
• Efficient Issue Resolution & Satisfaction: Manage client escalations with urgency, professionalism, and a solutions-oriented approach. Implement efficient resolution processes, ensure timely and satisfactory outcomes, and consistently maintain high levels of client satisfaction through proactive follow-up and relationship reinforcement.

Account Growth & Retention

• Strategic Revenue Expansion: Consistently achieve and exceed ambitious revenue targets by diligently identifying, developing, and successfully closing new business opportunities. This includes expanding existing partnerships through upselling and cross-selling, as well as strategically acquiring new partners to broaden our market reach.
• Panelist Expansion & Diversification: Drive a high level of new partner onboarding onto our established panelist network, ensuring diversification and strategic alignment with our growth objectives. This involves a robust pipeline of potential partners and an efficient onboarding process.
• Deep Business Acumen & Cross-Selling: Develop a profound understanding of each client's overarching business objectives, operational challenges, and strategic priorities. Leverage this insight to expertly identify and articulate opportunities for cross-selling and integrating Doctor Anywhere's comprehensive suite of solutions, demonstrating how they address specific client needs and contribute to their success.
• Data-Driven Performance Analysis: Meticulously track key account metrics, perform in-depth analysis of performance data, and prepare insightful, regular reports. These reports will monitor progress against targets, highlight successes, identify areas for improvement, and inform future strategic decisions to optimize account performance.

• Strategic Planning & Execution: Take ownership of setting clear, measurable, achievable, relevant, and time-bound (SMART) objectives for account growth. Develop robust strategies to achieve these objectives, outlining actionable steps with defined timelines, assigned responsibilities, and clear performance indicators to ensure successful execution and accountability.

About You

• Bachelor's Degree with 3+ years of relevant experience in an account management role, preferably within the insurance, healthcare, business, or employee benefits industry.
• Proactive and results-driven, with a commitment to delivering exceptional pre-sales and post-sales service.
• Strong understanding of the healthcare and/or insurance landscape.
• Strong network in the healthcare sector (i.e. GP Clinics).
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and credibility with senior stakeholders.
• Strong problem-solving, negotiation, and analytical skills.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Proven ability to manage multiple accounts simultaneously.
• Strong analytical and problem-solving abilities, detail-oriented with strong organizational skills.
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
• Comfortable with ambiguity and flexible to learn new things - we're not done growing, and heading into uncharted territories is part of the fun!

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto "Keep Going, Keep Growing", our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future!