Client Success Advisor

Client Success Advisor

Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology.

Key responsibilities include:

• Providing guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives
• Conducting in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals
• Collaborating with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform
• Ensuring proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules
• Partnering closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases
• Monitoring industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective

Required experience/skills include:

• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
• Minimum of 3 years of experience in a client-facing role within the legal, audit, risk, or compliance industry
• Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms
• Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients
• Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment
• Willingness to travel to client sites

U.S pay range: $99,000 - $124,000 USD

Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.