Growth Key Account Manager - 100% Remote (in Europa) (m/f/d) ENG & DE Ist Ein "MUST HAVE" - Remote Eligible

Growth Key Account Manager

We are on a long-term vision: Our goal is to sustainably strengthen and significantly expand our team. Therefore, we are continuously looking for several committed and talented colleagues. We have already welcomed great new team members – and maybe you are the next valuable addition to our growing team!

What is it about?

As a Growth Key Account Manager, you are our face to the customer and an expert for our software solutions and online marketing. Your goal is to steadily grow the customer portfolio and advise clients optimally. So, they find fast and goal-oriented solutions for complex challenges thanks to your help. Apply now at Digistore24 – one of the top IT companies in Germany – and shape the future of the industry with us => Note: Please do NOT apply if you do not speak German AND English fluently, this is a MUST HAVE for the position

Your new dream job

• You make the difference: With your performance, you directly contribute to the revenue increase of Digistore24 and our VIP customers. You enable online entrepreneurs to make their info products accessible to millions of people with our software, and actively promote the digitalization of small and medium-sized enterprises.
• Long-term direct customer support: You take care of a fixed customer base, build long-term relationships, and regularly conduct business reviews and calls with each of your customers to improve performance.
• Expert status: After a thorough training phase, you are a specialist for online marketing and software applications. You independently answer questions about our features and their application areas – in writing and by phone.
• Growth opportunities: You immediately recognize growth opportunities and proactively advise your customers on our features to increase their sales. Based on sales trends, funnel, and performance analyses, you give recommendations to optimize their business.
• Everything in sight: Thanks to regular monitoring, you immediately register possible sales declines, analyze backgrounds and find solutions. The support of bug reports and feature requests also falls within your area of responsibility.
• Represent Digistore24: Whether at international VIP customer events, a business lunch, or at trade shows – you understand how to nurture customer relationships face to face.
• PS: This is NOT a sales position .

Our values

Please take a close look at the values. Are you ready to live them?

Job Requirements

These are your superpowers

• Strong presence: You have a stable character, enjoy responsibility, and are self-confident in dealing with people of all hierarchical levels – even in negotiation situations.
• Communication skills: You communicate precisely and in a receiver-friendly manner. You defuse potential conflicts through tact and solution-orientation. Towards customers and your team, you always hit the right tone – even under time pressure.
• Account management: You have at least two years of experience in account management and at least one year in a technical environment. You proficiently convey complex matters in writing and verbally. Nice to have are basic knowledge of HTML, CSS, and experience in online marketing.
• Organizational talent: You work structured, reliable, and can independently set priorities. Thanks to your excellent planning, you always keep an overview even in stressful situations and work effectively in home office or coworking spaces.
• High motivation: Our industry is constantly evolving. To optimally advise your customers as an expert, you therefore continuously follow current trends and enjoy working independently into new topics.

This job is NOT for you if

• ... you have less than 2 years of professional experience in account management
• ... you have difficulty with planning and prioritizing your tasks
• ... you do not like to analyze and solve technical problems in detail
• ... you prefer to communicate exclusively in writing with customers instead of (also) by phone
• ... you prefer to work on short-term customer inquiries rather than taking care of customers long-term and with focus on portfolio growth
• ... you do not have the ambition to continuously expand your expert knowledge or
• ... you do not identify with our values
• ... you do not speak German and English fluently (!) BOTH languages are a "MUST HAVE"

Your benefits at Digistore24

At Digistore24, we are convinced: Great people do their best work when they have real autonomy, clear goals, and a supportive environment. This is what you can expect from us:

• 100% remote: Work permanently from home. All you need is a stable internet connection.
• You are permanently residing outside Germany? This is also possible in full-time employment in many European countries.
• Work up to 170 days a year from abroad in the EU! (Other countries possible by agreement).
• Use up to 3 days a week in the coworking spaces of our partner.
• 30 vacation days.
• Clear structures: Work in a flexible time model and in agreement with your team.
• No rigid development plans: Your further development is tailored individually according to your strengths. On the job, you deal with modern and relevant topics.
• Flat hierarchies and short decision-making paths: The stability of an extremely successful German high-tech company that has retained its start-up spirit over the years.
• Our co-founders are part of our team: We operate without external investors from our own strength and reinvest everything we earn.
• Self-determined, result-oriented teams: Work in a company culture that relies on self-responsibility, autonomy, and direct feedback instead of micromanagement.
• You receive modern equipment for your work.
• International, collaborative culture: Work with an international team of engaged, smart minds together.
• Monthly team lunches with Lieferando vouchers.
• Real human connection: Experience spectacular team events across Europe and build relationships that go beyond screens.
• Ownership from day one: With us, you are not a cog in the system, but an important part of an A-player team and will be personally promoted (and challenged!) by the team leadership, among other things in monthly one-on-one meetings.
• Work in your team on a first-name basis, without a dress code and on equal footing.

What does your typical day look like?

• Structure is everything: At the start, you screen all messages. On this basis, you prioritize and plan your tasks for the day.
• High-priority tasks first: One of your customers has asked you to optimize their funnel. You analyze all parts, from the sales page to the order confirmation page. Thanks to your knowledge from training and the detailed checklist, you see the potential for improvement. To be sure, you briefly discuss with your team so that they can contribute their experiences. Afterwards, you coordinate with the customer on your recommendations.
• Now it’s your messengers’ turn. Technical questions about APIs, upsell flows, and split tests, you answer in no time – such basics you have already learned in onboarding.
• Now there is a virtual coffee call scheduled: The next 15 minutes are reserved for a relaxed exchange over coffee with a colleague.
• A VIP customer spontaneously writes to you and asks for support with a technical problem that is new to you. You think about solution proposals and post them in the team chat. Your colleague promptly responds with feedback. Good to know