Customer Success Manager

Customer Success Manager

We are seeking a Customer Success Manager to oversee and lead a large portfolio of small to medium-sized customers with a high potential for growth. In this role, you will join a diverse team of 7 CSMs in ensuring the proper usage of the Didomi platform and growing our relationships with our trusted customers. This role can be done in-person from our offices in Paris or Lille, or remotely from France. You will be expected to travel regularly to meet your customers in person.

Key Responsibilities

• Develop and nurture a portfolio of ~250-300 small to medium-sized clients
• Be a real growth driver through upselling
• Prevent and minimize churn
• Maintain a high NPS
• Develop strong relationships with users and decision makers on a daily basis
• Manage commercial conversations with your portfolio of existing customers and ensure renewals and upsell opportunities
• Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
• Create and write product and industry-related content to best serve your customers (guides, articles ..)
• Gather customer testimonial & feedback in an intelligent way

Qualifications

• 5 years of higher education
• Successful experience in CS/Account Management in at least one SaaS company for a minimum of 2-3 years
• Fluent in both French and English
• You have very good spoken and written communication skills
• Knowledge of Adtech or a legal background is a plus
• Any other language is a plus

Recruitment Process

• 1- HR screen with our Senior Talent Acquisition Manager (15min)
• 2- ITW with our lead CSM (45 min)
• 3- Case study with lead CSM & one CSM (45 min)
• 4- Last itw with our CRO (30 min)

Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.