APAC, Senior Manager - Client Service - HCMC

Dialectica Leadership Opportunity

Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

Key Responsibilities:

1. People Leadership & Organizational Growth

• Team Development: Lead and mentor a team of Managers and Associates, fostering a culture of high performance, accountability, and continuous learning.
• Talent Strategy: Oversee workforce planning, hiring, and organizational design to support the BU's scaling goals.
• Performance Management: Drive engagement and retention through structured 1-1s, professional development plans, and data-driven performance reviews.

2. Operational Excellence

• Service Delivery: Oversee high-impact client projects, ensuring premium quality, strict compliance, and optimized workflows.
• Data-Driven Management: Monitor BU KPIs and dashboards to proactively mitigate risks and enhance operational efficiency.
• Process Innovation: Identify and remove bottlenecks to ensure the team remains agile and scalable.

3. Strategic Client Engagement

• Relationship Management: Act as a strategic partner to key client stakeholders, decision-makers, and influencers.
• Solution Design: Anticipate unmet client needs and deliver tailored insight solutions across various geographies and industries.
• Portfolio Expansion: Drive upselling and cross-selling opportunities by demonstrating the full value of Dialectica's product suite.

4. Commercial Strategy & Gross Profit Growth

• Financial Ownership: Own the BU's Gross Profit performance by optimizing demand, supply, and pricing strategies.
• Market Expansion: Design mid-term growth strategies to increase "share of wallet" and identify new "white-space" opportunities.
• Resource Allocation: Map prospective users and allocate resources effectively to maximize ROI and market penetration.