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Seasonal Customer Service Rep
Assist customers with order replacements and resolve shipping issues efficiently
Missoula, Montana, United States
$17
USD / hour
1 week ago
DFTBA
An online store selling merchandise created by a community of content creators, artists, and designers.
2 Similar Jobs at DFTBA
Seasonal Customer Service Representative
DFTBA is hiring our seasonal staff! We are looking for detail-oriented people with excellent written communication skills who can help our customers during our busiest season! This position is a variable hour position, likely 20 hours/week during October and November and scaling up to 40-hours per week in December and possibly into January. Our core business hours are 9-5, M-F.
What you'll do:
- Sort incoming emails based on priority level and type of ticket;
- Respond to customer service tickets via email;
- Work with our CS and Warehouse teams to resolve issues with orders;
- Set up order reshipment and replacements for lost or damaged orders;
- Answer customer questions about products, shipping, and store policies; All while keeping our customers happy!
Qualifications:
- Have excellent written communication skills!
- Can prioritize and multitask effectively and efficiently!
- Understand that most issues can be fixed by proactive communication!
- Want to work for a company that makes a difference in the world!
More details about the position:
- Job Title: Seasonal Customer Service Representative
- Fixed Seasonal Term: The Season is expected to run October 14 through estimated January 16, 2026 (but end date is variable and not to exceed 6-months)
- Status: Seasonal, variable hour, non-exempt
- Benefits Provided: Health, dental and vision insurance; paid vacation and sick time; and paid holidays (Thanksgiving, Christmas and New Year's Day)
- Reports to: Director of Customer Service
- Supervisory Position: No
- Location: Missoula, MT
- Hourly Wage: $17.25
- Ideal start date: Tuesday, October 14, 2025
All offers are contingent upon a completion of a background check. This position is eligible for inclusion in the DFTBA Workers Union.
Seasonal Customer Service Rep
Missoula, Montana, United States
$17
USD / hour
Customer Success
About DFTBA
An online store selling merchandise created by a community of content creators, artists, and designers.